Terrorism and Security Incident Response: Stability, Safety, Recovery

Terrorism and Security Incident Response

Establishing stability, ensuring safety, focusing on recovery

Terrorism and Security Incident Response

Incident Response Coordination - Travel Security and Traveler Tacking

Real-time Threat Intelligence - Executive Protection - Escalation Support and Evacuation

When your organisation and its people find themselves either caught up in or the target of a terrorist or security event, your duty-of-care credentials are put to the ultimate test. Preparation and readiness underpin the most successful response and recovery strategies, but, whatever the situation, Control Risks has the required expertise and experience.

Incident response co-ordination

The essence of the Control Risks response – honed over decades of front-line crisis management – is to establish perspective on a situation, create a stable decision-making platform and deploy whatever expertise is needed to make your workforce safe.

If you find yourself confronting a terrorism or security incident, it is likely to be for the first time. If people are missing or lives are on the line, clear-sighted decision-making is hard and organisational paralysis can set in.

Control Risks has been responding to acute security incidents for 40 years and we bring a well-practised, coordinated response to the incident you are facing.

All stages of our response are supported by a continual flow of real-time intelligence from our network of specialist analysts.

Mobile workforce security

Through our alliance with International SOS, we bring a coordinated security and medical response to any incident, wherever in the world it occurs. More than 200 travel security specialists staff our network of 27 assistance centres and six dedicated security centres 24 hours a day.

If your employees need evacuation or repatriation, we can do this in safety and with appropriate medical care.

Executive protection

Our executive protection operatives are located around the world, know their environments and are formally trained and licensed to Security Industry Authority (SIA) standards or equivalent. Male and female operatives can be quickly deployed worldwide.

Case study: Safeguarding the people and assets of a global financial services company when its Caribbean operations were battered by two hurricanes.

Hurricanes Irma and Maria batter a company’s Caribbean assets

The situation

A global financial services company’s Caribbean assets were substantially damaged by two hurricanes in quick succession: Irma and Maria. After Irma struck, employees were released from work and told to shelter at home. They had no choice but to abandon branch offices containing physical currency and highly sensitive information. Immediately after the first hurricane, the client engaged Control Risks to provide on-site security and expertise to aid affected personnel, secure damaged branch offices, and facilitate initial recovery efforts. Then the second hurricane struck, further complicating the picture.

Control Risks' approach

To coordinate these efforts, Control Risks deployed a consultant to the institution’s global headquarters to serve as the lead point of contact for communications, operational, and crisis response. To the two dozen consultants already deployed for Hurricane Irma, Control Risks deployed eight additional tactical operators to Dominica to conduct search and rescue operations and secure critical assets. As the first risk management professionals on the ground, Control Risks was able to provide immediate medical support, life-saving supply distribution and physical security for the client’s personnel in the face of dangerous weather conditions, dire physical security threats, and almost nonexistent infrastructure. Recognising that there were many people in need of help, both expatriates and locals, the client authorised us to assist dozens of expat and local civilians our operatives encountered along the way.

The outcome

Having rapidly accounted for all the client’s employees, and provided them with medical, food, and housing assistance, the client was able to resume business in a remarkably short timeframe. Our support in facilitating the quick resumption of operations was key not only for the client’s business goals but in reinforcing its profile as a reliable and resilient supplier of financial services across the region.

Islamic State is under pressure following territorial losses in the Middle East. But it is not yet defeated as either a military or ideological force. Meanwhile, we are seeing increasingly diverse terrorism threats globally - not necessarily more severe, but often less predictable.

Responding to changing security challenges

Organisations are facing an increasingly complex security challenge, but they have a number of responses available to them.

Resolving Critical Issues and Crises

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Establishing stability, ensuring safety, focusing on recovery