Covid-19 pandemic and the future of crisis management

Covid-19 presents significant challenges to people and organisations around the world, and as the disruption continues to evolve, it is important that organisations remain alert and agile and prepared to respond as the context changes.

The purpose of this report is to explore the challenges organisations have faced during the Covid-19 crisis, highlight lessons learned and still being learned, and make suggestions for changes to crisis management practice to build resilience – whatever the future might hold.

The report uses information from a ‘pulse survey’ of Airmic members conducted in August 2020 with a focus on pandemic crisis management, as well as other sources of contemporary information. Airmic is the leading UK association for everyone who has a responsibility for risk management and insurance for their organisation.

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