Tom Kilby

Global Director of Operations

  • EMEA
  • Security Risk Management
  • Operational and Protective Services
  • Crisis Response
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Tom Kilby is the Global Head of Operations at Control Risks ONE, overseeing Global Risk and Operations Centres in London and Reston, VA. 

Tom has extensive experience handling complex, multidisciplinary cases globally through the Hiscox Security Incident Response (SIR) programme. For 30 years, Control Risks has partnered exclusively with Hiscox, offering expert advice and assistance to clients dealing with extortive crime. In this capacity, Tom has developed extensive expertise in managing investigations, security management, digital risks, and critical incident response. 

Recent tasks that Tom has worked on include:

  • Co-ordinated the deployment of security consultants to the Middle East during the Israel-Hamas conflict, providing immediate advice, crisis management, and 24/7 operational support for clients in the technology, financial services, and FMCG sectors 
  • Managed a major investigation for a maritime client into the suspected insider disclosure of sensitive information in South America 
  • Responded to protests targeting a media organisation’s executives in Europe, delivered immediate advice, actively monitored social media activity, and conducted detailed security reviews for individuals under threat 

  • Tom holds a BSc in Biochemistry from the University of Nottingham and is a Board-Certified Protection Professional with ASIS International. 

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