Tom Kilby

Director of Operations

  • EMEA
  • Security Risk Management
  • Operational and Protective Services
  • Crisis Response
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Tom Kilby is the Director of Operations for Control Risks ONE, overseeing the Global Risk and Operations Centre for the EMEA region. He manages global response programmes which ensure timely identification, coordination and response to both current and future client risks. Based in London, Tom leads a team of top-tier risk consultants and security experts, providing continuous monitoring and 24/7 support for clients' operational environments. 

Tom has extensive experience handling complex, multidisciplinary cases globally through the Hiscox Security Incident Response (SIR) programme. For 30 years, Control Risks has partnered exclusively with Hiscox, offering expert advice and assistance to clients dealing with extortive crime. In this capacity, Tom has developed extensive expertise in managing investigations, security management, digital risks, and critical incident response. 

Recent tasks that Tom has worked on include:

  • Co-ordinated the deployment of security consultants to the Middle East during the Israel-Hamas conflict, providing immediate advice, crisis management, and 24/7 operational support for clients in the technology, financial services, and FMCG sectors 
  • Managed a major investigation for a maritime client into the suspected insider disclosure of sensitive information in South America 
  • Responded to protests targeting a media organisation’s executives in Europe, delivered immediate advice, actively monitored social media activity, and conducted detailed security reviews for individuals under threat 
  • Tom holds a BSc in Biochemistry from the University of Nottingham and is a Board-Certified Protection Professional with ASIS International. 

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